WARRANTY CLAIM Policy

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If you are making a warranty claim, please complete the form under the "Warranty Claim" tab on this site.

1. Warranty Coverage

   - Scope:Clearly define what the warranty covers. This could include defects in materials, workmanship, or specific components of the product.

   - Duration:Specify the length of the warranty period (e.g., 1 year, 2 years) from the date of purchase.

   - Exclusions:List what is not covered under the warranty, such as normal wear and tear, damage caused by misuse, unauthorized repairs, or accidents.

2. Eligibility

   - Proof of Purchase: Mention that a valid proof of purchase (receipt or invoice) is required to make a warranty claim.

   - Original Owner: Clarify if the warranty is only applicable to the original buyer or if it is transferable to subsequent owners.

3. Filing a Claim

   - Contact Information: Provide clear instructions on how to contact your customer service team, including phone number, email, or online claim form.

   - Required Information: Outline the information needed when filing a claim, such as product details, description of the issue, and photos or videos if applicable.

   - Timeline: Specify how soon after discovering the issue the claim must be filed (e.g., within 30 days of noticing the defect).

4. Evaluation Process

   - Inspection: Explain that the product may need to be inspected either by your team or an authorized service center.

   - Shipping: Clarify who is responsible for shipping costs—both for sending the item for inspection and for returning it to the customer.

5. Resolution

   - Repair or Replacement: Indicate whether the product will be repaired, replaced, or refunded if the claim is approved.

   - Timeframe:Provide an estimated timeframe for processing claims and delivering the resolution.

   - Partial Refunds: If applicable, explain the circumstances under which a partial refund might be offered.

6. Limitations and Disclaimers

   - Liability Limits: State the maximum liability, which is often limited to the purchase price of the product.

   - Changes to the Policy: Mention that the warranty terms may change over time and that the policy in effect at the time of purchase will apply.

7. Contact Information

   - Provide a dedicated contact section for customers needing further assistance or more information about the warranty policy.

This structure ensures that all key aspects of the warranty claim process are clear, reducing confusion and setting proper expectations for your customers.